Last updated: July 30, 2026
1. Overview
You can delete your KT's Café customer account directly from the mobile app. This page explains the steps, what happens after deletion, and how to contact us if you need help.
2. Delete your account in the app
- Open the KT's Café mobile app and sign in with your customer account.
- Go to Profile (or the account tab).
- Open Settings.
- Tap Delete my account.
- Read the confirmation message, then confirm by tapping Delete.
After confirmation, your account is deactivated, you are signed out, and you will not be able to log in again with the same account.
3. What happens when your account is deleted
- Your account access is removed and active sessions are cleared.
- You can no longer sign in, place orders, use wallets, or purchase packages with that account.
- Profile details and related account data are deactivated and handled according to our Privacy Policy.
- Some transaction or legal records may be retained where required by law, fraud prevention, accounting, or dispute resolution.
- Wallet balances, package benefits, and referral access linked to the deleted account are no longer available through the app.
4. Request deletion without the app
If you cannot access the app, you may request account deletion by contacting support. Please include:
- Your registered name
- Registered mobile number and/or email
- A clear request to delete your KT's Café customer account
Our team will verify ownership of the account before processing the request.
5. Processing time
In-app deletion is processed immediately after you confirm. Support-assisted deletion requests are typically reviewed within a few business days after we verify your identity.
6. Related policies
For more information about how we handle personal data and account terms, see our Privacy Policy and Terms & Conditions.
7. Contact
Questions about account deletion? Please contact us.