Refund Policy | KT's Café

Last updated: July 30, 2026

1. General Policy

This Refund Policy explains when amounts may be reversed on our platform.

All sales are final after delivery. We do not accept returns or refunds once an order has been delivered.
Before delivery only: An order may be cancelled while it is still in early processing stages (for example, order placed or confirmed). If cancelled in time, the amount is credited back to the customer's Online Shopping Wallet.
After delivery: The issued invoice remains valid as proof of purchase. No credit note or refund is issued for delivered orders.
Defective or wrong items: Please contact support for assistance. This does not guarantee a return or refund unless required by applicable law.

Refunds for membership packages are only considered if the package was purchased in error and no benefits have been used.
Requests must be submitted within 24 hours of purchase.
Partial refunds are not available for partially consumed packages.

Cafe payments to partner vendors are generally non-refundable once completed.
Duplicate or erroneous transactions reported within 24 hours may be reviewed for reversal.
Refund decisions for cafe payments require coordination with the partner vendor.

Failed transactions where amount was debited but order/payment was not completed will be refunded automatically by the payment gateway within 5–7 business days.
This is a technical reversal by the payment provider, not a post-delivery shop return.

Rejected vendor withdrawal requests result in the amount being restored to the vendor's cafe wallet balance.
Approved and paid withdrawals are not reversible.

For order or payment enquiries, please contact us with your transaction reference number.