KT's Café

Cancellation Policy

When and how orders, packages, and payments can be cancelled on KT's Café

Last updated: July 30, 2026

1. Overview

This Cancellation Policy outlines the conditions under which orders, memberships, and transactions on the KT's Café platform may be cancelled. Please read this policy carefully before making a purchase or payment.

2. Online Shop Orders

  • Before Confirmation: Orders that have not yet been confirmed by the seller may be cancelled by the customer through the app, subject to order status.
  • After Confirmation: Once an order is confirmed, packed, or shipped, cancellation may not be available. Please refer to our Refund Policy for eligible returns.
  • Out for Delivery: Orders that are out for delivery cannot be cancelled. You may refuse delivery and initiate a return as per the refund policy.

3. Membership Packages

  • Package purchases are generally non-cancellable once payment is confirmed and benefits are activated.
  • If a package has not been activated or consumed, you may request cancellation within 24 hours of purchase by contacting support.
  • Partially used packages are not eligible for cancellation.

4. Cafe Wallet Payments

  • Cafe wallet payments made to partner vendors are final once the transaction is completed.
  • If a payment was made in error, contact support within 24 hours with the payment reference number.
  • Disputes regarding cafe payments will be reviewed in coordination with the partner vendor.

5. Vendor Withdrawal Requests

  • Vendor withdrawal requests submitted through the vendor panel may be cancelled only while in "Pending" status.
  • Once approved or processed, withdrawal requests cannot be cancelled.

6. How to Cancel

To request a cancellation:

  1. Open the relevant order or transaction in the mobile app.
  2. Check if a "Cancel" option is available based on the current status.
  3. If cancellation is not available in-app, contact our support team with your order or payment reference.

7. Cancellation Timelines

Approved cancellations are processed within 3–7 business days. Refunds, where applicable, will be credited as per our Refund Policy.

8. Contact

For cancellation requests or questions, please contact us.